Glasgow Voices is part of the family of choirs run by London Contemporary Voices Ltd.

London Contemporary Voices Privacy Policy

Last updated: April 2026

1. Who We Are

London Contemporary Voices (“we”, “us”, “our”) is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at: info@londoncontemporaryvoices.co.uk

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data – name

  • Contact Data – email address, phone number, address, country

  • Membership Data – participation in the choir, attendance, voice part

  • Transaction Data – payments, donations, booking details

  • Technical Data – IP address, browser type, website usage data

  • Communication Data – messages sent to us via forms, email, or other channels

  • Employment and Compliance Data – including citizenship, nationality, and right-to-work information (where required)

  • Financial Data – bank account details, payment information and transaction records (where required for payments, refunds, or expenses)

3. How We Collect Your Data

We collect data when you:

  • Join or express interest in London Contemporary Voices

  • Sign up to our mailing list

  • Book or attend events or rehearsals

  • Book the choir or participate in bookings

  • Make payments or donations

  • Contact us directly

  • Use our website

4. How We Use Your Data

We use your personal data to:

  • Manage choir membership and participation

  • Communicate about rehearsals, events, and opportunities

  • Process payments, bookings, and donations

  • Send relevant updates and marketing communications (where permitted)

  • Improve our website and services

  • Verify eligibility to work or perform (including right-to-work checks)

  • Comply with legal, tax, and regulatory obligations

  • Process payments to performers, staff and contractors

  • Manage invoices, expenses and refunds

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract – where processing is necessary for your participation in the choir or events, or to make and receive payments

  • Consent – for email marketing and optional communications

  • Legitimate Interests – to operate, manage and grow London Contemporary Voices, and to communicate effectively with members and supporters

  • Legal Obligation – including verifying right to work and complying with immigration, tax, financial regulations and employment laws

6. Email Marketing

We will only send you marketing communications if:

  • You have given your consent, or

  • You have an existing relationship with us and have not opted out

You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse how visitors use the site

  • Improve performance and user experience

Where required, we will request your consent before placing non-essential cookies.

8. Third-Party Processors

We use trusted third-party providers to help deliver our services. These providers process personal data on our behalf and are required to protect it.

These include:

  • Google – email, analytics, and cloud services

  • Squarespace – website hosting and forms

  • Dropbox – file storage

  • Stripe – online payments

  • iZettle – in-person payments

  • Doodle – scheduling and coordination

We may update this list from time to time.

We may also share personal data with trusted professional advisers and service providers where necessary to run our organisation and comply with legal obligations. This may include: Accountants and financial advisers; Payment processors; IT and administrative support providers.

We may also share personal data where necessary with funding bodies, grant providers, or partner organisations, where this is required for reporting, evaluation, or compliance with funding agreements.

9. International Data Transfers

Some of our third-party providers may transfer your data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries recognised as providing adequate protection

  • Use of standard contractual clauses or equivalent safeguards

10. Data Retention

We retain personal data only for as long as necessary:

  • Membership and participation data: for the duration of involvement and a reasonable period afterwards

  • Financial and transaction data: up to 6 years (to comply with legal and tax obligations)

  • Marketing data: until you unsubscribe or withdraw consent

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict processing of your data

  • Request transfer of your data (data portability)

  • Object to processing based on legitimate interests

  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

13. Children’s Data

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.